A cloud-managed solution that provides the protection of on-premises Symantec Endpoint Protection Manager with additional technologies to secure devices. If you need help with CleanWipe, contact Broadcom Support directly. A cloud-based solution that protects the storage assets of native cloud environments using the latest anti-malware technologies.For more information, see About uninstalling the Symantec Endpoint Protection client. You can enable this option with client installation settings. As of SEP 14, you can incorporate CleanWipe functionality directly into the Symantec Endpoint Protection client package.CleanWipe does not support command line use you must manually run CleanWipe.To remove NortonLifeLock software, see Download and run the Norton Remove and Reinstall tool. CleanWipe only removes Symantec software, such as Symantec Endpoint Protection.While CleanWipe can remove older installations of Symantec Endpoint Protection, you should not use an older version of CleanWipe to remove a newer version, as this action can have unexpected results. You should always use the latest version of the CleanWipe removal tool to uninstall Symantec Endpoint Protection.You should only use CleanWipe as a last resort when the usual uninstallation methods are unsuccessful. Broadcom Support does not recommend using CleanWipe the first time you have uninstallation trouble.If you are not able to open a case, there are manual removal documents available that can help you with removing all traces of the SAV/SEP product. To have the Latest Version of Symantec CleanWipe Tool, you may need to Create / Open a Case with Symantec Technical Support.Ĭheck the Procedures to open the Case in Step 3. Windows 8 / 2012 Server Both 32 and 64 bit versions, where applicable Windows 2000 SP4+ (requires MS KB816542 included in Update Rollout 1 for SP4) What to do when conventional uninstall methods fail: Cleanwipe, manual removal methodsĪgain, a New Cleanwipe version is introduced in SEP 12.1 RU2Īs of, the latest version of CleanWipe is v.401. Symantec Endpoint Protect Manager (SEPM) uninstall Client uninstall (including remote uninstalling of large groups) Please note that Symantec only recommends using the CleanWipe tool as the final solution for removal of our product, the proper uninstallation steps should always be tried first. Only use the tool provided by Symantec Support. You might not be getting the most current version, and you never know if the download is malicious or not. Be wary of other sources that may have the tool available. Users must open a case with Support to get the CleanWipe tool.

If you are looking for the CleanWipe tool, here is some information that may save you some time and frustration.

Symantec cloud removal tool